Instances of Free Will in Antigone by Sophocles Essay

Free will is a gift given to man to remain in control of their lives; our fate and destiny are determined by our free will and the decisions we make. In the play Antigone, written by Sophocles Antigone demonstrates her free will when she decides to bury her brother, directly defying Creon’s law. As a result of this defiance her fate was suicide. The choice she made functions as a exercise of free will because she considered the consequences and defied Creon anyway, that defiance sealed her fate. Antigone clearly controlled her fate through free will. However this is not always the case in A day in the life of Ivan Denisovich written by Alexandr Solzhenistyn, Ivan has little to no free will because he does not make his own choices, his fate is controlled by others. Free will is a term used to describe a course of action you would take among various alternatives. Philosophers argue that the concept of free will is closely connected to the concept of moral responsibility. Acting with free will is to satisfy the requirements of being responsible for one’s actions. Antigone bury’s her brother Polyneices because she believes it is her Moral duty to do so, as he is her brother and everyone deserves a proper burial. Antigone’s free will is to act upon this moral responsibility in which she feels she is obligated to do. Our fate is not determined by us but a much more powerful force. Fate â€Å"is an inevitable and often adverse outcome, condition, or end.† According to the Webster dictionary. In the book A day in the life of Ivan Denisovich Ivan’s fate is inevitable, he is no longer in control of his life after being sentenced to 10 years in the Soviet Gulag system. In the camp Ivan is forced to live under very strict rule and if he disobeys the regulations he can be killed. Clearly Ivan has no control over his life and is forced to live a certain way in order to stay alive. Antigony goes against Creon’s law that forbade anyone to bury polyneices, her brother. Breaking of Creon’s law will result in death. Knowing the consequences Antigone bury’s her brother regardless, having guard over his body. Antigone was caught burying Polyneices and brought to Creon where she faced death. Antigone made the decision to bury her brother. This act was not forced upon her by anyone but her own morals. She determined her fate through free will. Though she knew the consequences she made the decision that she did which sealed her fate, because she knew she would die if she buried her brother. Antigone would rather die than not let her brother be buried. â€Å"And if I have to die for this pure crime,/ I am content, for I shall rest beside him;/ His love will answer mine† (lines 72-74). This quote demonstrates how Antigone makes the decision that she does knowing she will die. She is content with the idea of dying if it means her brother will get a proper burial. Antigone is pursuing her fate by burying her brother. Antigone is not looking at it as death she has a different approach to things than others, for example her sister. This approach makes her fearless, she does not see dying necessarily as a bad thing but simply the price she will pay for burying her brother. This fearlessness in her makes it so she can confidently make the decision that she does, excepting the fact that it will result to her death. Not only does Antigone decide her fate by burying her brother but she also chooses when and how she dies. Creon had planned to kill her anyway, but with her own free will she pursues her death in the fashion that she so chooses. Antigone hangs herself with the red and gold cord of her robe. Her decision to do this is her own free will. Antigone could have ignored this option and let her fate control how she dies, by either being stoned, or perhaps Creon deciding to set her free. We will never know what Antigone’s fate would have been if she did not kill herself, she deprived us of what could have happened by making her own rash decision. Antigone believes she has the right to live the way she wants, she is controlling her fate by deciding how she dies. A contrasting example comes from the book A day in the life of Ivan Denisovich. The main character Ivan does not have free will. Ivan was charged with being a German spy and therefore sentenced to 10 years in the Gulag. Ivan knows he is not a German spy, however he has no control over his sentencing and is forced to serve the 10 years. Ivan no longer controls how he lives, he lives by a strict life style created by the guards of the camp. â€Å"In camp the squad leader is everything: a good one will give you a second life; a bad one will put you in your coffin.† (pg. 36). This quote illustrates how much Ivan and other prisoners lives are determined for them. He says that your squad leader determines weather or not you live. In these camps life were cruel not only because of harsh conditions but the fact that others determined your fate, whether you lived or died. Theses prisoners have very little control over their own life, they no longer worry about simple decisions, the concerns of the prisoners is who will be the one to decide their fate. Even though, the prisoners destiny is pre-determined based upon the harsh circumstances they are forced to live by, they can still make small unnoticeable decisions to maintain sanity in their life. These small choices they make are their free will. For instance, Ivan takes his hat off every time he eats a meal despite the fact that it is below freezing. Ivan has always removes his hat before eating long before he was sentenced to the Gulag, he feels he must continue this tradition as a sign of respect. Ivan is making this small decision on his own in a place that is filled with decisions that are made for you. Ivan wants to keep the little dignity he has left and by doing so he takes off his hat when he eats. This represents that no matter how confined a human is they will still find ways to pursue their own lifestyle. Ivan find this morally just to take off his hat when he eats, he is making that decision based off of free will. Because he makes this decision it greatly affects Ivan’s attitude towards things, because this small tradtion shows he has taken a piece of his ordinary life and continued that practice in somewhere as horrible as the Gulag. Ivan’s free will is to be able to take his hat off when eating. Finally, this essay shows how in the play Antigone and the book A day in the life of Ivan Denisovich, both of the main characters in these two pieces of literature find ways to control their fate. In Antigones case she bury’s her brother, for she believes that it is her moral responsibility. Ivan takes control over his free will by taking off his hat when he eats. Antigone’s fate is determined by her free will to defy Creon. Ivan is not in control of his own fate, therefore he must find small ways to remain in control as much as possible of his life.

Ace Hardware Store Entering Bahrain Market Essay

We have endeavoured to emphasize on the suggested strategies which will allow Ace Hardware to consider venturing into the Bahraini market. Therefore with the information provided and composed, we have the opportunity to examine comments of Ace Hardware which allows us to highlight key issues faced. Organisations need to recognize and meet demands of the exterior factors which include threats and opportunities to uphold their competitiveness in the market. Henceforth, the intention of this report is to essentially investigate and assess the outlook of Ace Hardware Corporation in relation to expansion and growth in the Bahraini market. . 0 Introduction Bahrain is one of the unique countries in the Middle East. It alone has a stable economic climate and welcomes foreign investment with a highly business friendly culture thus making it an efficient country to start business. Introducing Ace Hardware to the Bahraini market because of a numerous aspects such as retaining 100% foreign owner ship and low taxation, provides a free, open and transparent environment that fosters growth, legal system protects companies’ rights, while their free market environment allows businesses to thrive. . 0 Industry Business Description The ACE Hardware Corporation is a well-known wholesaler of hardware and home-related products; the organisation offerings include safety equipment, plumbing products, outdoor living products, pet supplies, door handles, electrical tools, lawn and garden accessories, furniture, home appliances and many more. ACE has been affianced in the wholesale hardware business and has offered dealerships to retailers of hardware and associated items since the company in Illinois commenced incorporating in 1927. Today, ACE is the largest retailer-owned obliging and vibrant leader in the convenience division of the hardware business in terms of wholesale and retail sales and strength of the brand. 3. 0 Company description According to (Irwin, 2012), Ace Hardware ranks highest in satisfying home improvement retail store customers for a sixth consecutive year according to the J. D. Power of Associates Home improvement Retail satisfaction Study of 2012. This measured customer satisfaction with home improvement retail stores, based on the performance of five factors: merchandise, price, sales staff, sales & promotions and store facility. The organisation emphasizes on service and modern retailing techniques and has helped locally owned operated ACE retail stores confront intense competition from Home Depot and Lowe’s. In addition, it provides numerous value-added services such as marketing, advertising, merchandising and design services to its retail members. ACE’s 4,600 stores in all 50 states and more than 60 countries generate annual retail sales of approximately $12 billion (ACE Hardware Corporation, 2012). 3. 1 Type of business Retail Sales ACE’s 4,600 stores in all 50 states and more than 60 countries generate annual retail sales of approximately $12 billion (Ace Hardware Corporation, 2012). Dubai, Shanghai, Canada etc. Applying a Teradata warehouse permitted 2,500 Ace Hardware retail stores to transmit daily a point of sale (POS) transaction detail. According to (Murphy, 2007), â€Å"Teradata is the world leader in data warehousing solutions with a proven track record in retail, as we discovered when we sought vendor references. That experience, including customer relationship management, category management and business intelligence, made Teradata the right choice for Ace Hardware. † Basically, Ace relies on active warehouse data from Teradata, which has delivered a single repository for retail and wholesale sales, purchasing, customer information, financial data and inventory to essentially support large varied workloads. Wholesale In addition to its 14 retail support centres in the United States and freight forwarding operations on the West Coast and East Coast, ACE features three international distribution centres in Dubai, Shanghai and Panama. The international distribution centres provide: 1. Easier access to core stock of leading brand products and certified ACE products through their global supply warehouse 2. Online ordering systems 3. In-market fully operational support offices. â€Å"It is very useful to have Ace as a partner for this type of market. It is nice to be able to replenish your inventory on a weekly basis, which makes it easier to control. Our goal is to be a one stop shop for everything in your home, and we can do that with Ace. The people in the community can buy the Ace brand with confidence because it’s proven to be a good quality product. Jorge Ossa  Commercial Manager, Cemaco – Guatemala (ACE Hardware Corporation, 2012). ACE has established an accurate and demonstrated operating model for effective and efficient distribution allowing ACE Hardware retailers the wholesale benefit they require to be successful and profitable. Below are the some of the wholesale advantages available for ACE Hardware store owners:- * Lowest cost of goods * Named #1 Distributor according to Home Channel News in 2009, 2010 and 2011. (Home Channel News, August 2011) * #1 in wholesale sales at $3. 5 billion (Hardware Retailing, December 2010 ) * The combined buying power of over 4,100 locations To support the growing number of international ACE retailers and leverage international wholesale opportunities, ACE opened the Ace Global Distribution (ASG) warehouse in Shanghai, China 2006 (ACE Hardware, 2012). 3. 2 Legal Structure Each Ace Hardware store is individually owned and operated by local entrepreneurs – hard-working, passionate business owners who are involved with and, many times, exist in the communities where their stores are based (Ace Hardware Corporation, 2012). . 3 History ACE Hardware organisation was founded when Richard Hesse, Frank Burke, Oscar Fisher, E. Gunnard Linquist, William Stauber unified to form a purchasing and advertising enterprise among their Chicago- area hardware stores. Moreover, their combined buying power allowed the store owners to negotiate lower prices on merchandise acquired from wholesalers. Therefore, embracing the ACE name in 1927 and incorporated the succeeding year. Frank Burke served as president of the group and was succeeded by Richard Hesse in 1930. Over the next two years the firm progressed into a hardware organisation, obtaining directly from producers and storing merchandise in its own warehouse in Chicago. This strategy allowed ACE to further reduce costs by removing ‘middlemen’ wholesalers (Anonymous, 2012). Moreover, during its first half-century of operation, ACE was basically a conformist wholesale group, and its profits were distributed equally among shareholders. The company’s low-cost purchasing and distribution procedures quickly enticed new employees and franchisees. By the mid – 1930’s, the organisation had 41 members and sales of more than $650,000. Throughout history, ACE has accomplished to solidify their position as one of the strongest and leading competitors in the hardware industry. 3. 3. 1 Mission The mission of the ACE team is to ensure that their customers are satisfied. According to (Anonymous, 2012), â€Å"When something goes other than the way it was planned, we do everything in our power to make it right. You have the ACE promise on that†. In relation to corporate social responsibility (CSR), ACE Hardware has partnered with the CMN hospitals to give back to communities. The ACE Foundation has raised over $50 million since 1991 to help sick and needy children through partnerships with Children’s Miracle Network (CMN) hospitals. ACE also supports the American Red Cross Natural Disaster Relief Fund through donations of work gloves, shovels, mops, bottled water and more (ACE Hardware Corporation, 2012). Once again, ACE is proud to serve as a sponsor of the Champions program. The retail stores and ACE foundation organise a myriad of fundraising initiatives, many of which our generous customers are welcome to get involved. Furthermore, these fun and unique experiences raise much-needed funds that essentially result in the power to change lives and treat sick children at the Children’s Miracle Network Hospitals around the United States. Miracle Jeans Weeks is a program where employees throughout the company wear jeans during the company’s five designated Miracle Jeans Weeks each year. Furthermore, with a cost of $1 per day and almost 900 people on campus, it’s never in doubt that thousands of dollars are raised yearly from this enterprise. 3. 3. 2 Goals & Objectives One of ACE’s goals is customer satisfaction as they value their customers. â€Å"We know our customers want to be spoken to in a more personal manner, rather than in a blast† says Rich Neal who is ACE’s one-to-one manager. â€Å"So we have robust analytics team, and follow-up purchases with thank-you emails and direct mail, broken down into eight categories, including grilling and lawn and garden† (Mahoney, 2011). Therefore, for ACE Hardware customer satisfaction isn’t just an idea, it’s basically the entire purpose. According to (Marketing charts staff, 2011), J. D Power and Associates (2011) U. S Home Improvement Retailer Satisfaction Study, Ace Hardware ranks highest in satisfying home improvement retail store consumers, accomplishing a score of 786 on a 1,000-point scale, for the fifth consecutive year.. The study, now in its fifth year, measures customer satisfaction with home improvement retail stores which is built on the overall performance on five aspects: staff and service; store facility (including merchandise and cleanliness); merchandise (product information details); price; sales and promotions. 3. 4 Company Structure Ace’s Board of Directors establishes guidelines for Ace management. There are between nine to 12 director positions. Ray Griffith assumes the role of president and CEO and David Ziegler as the chairman of the board. 4. 0 Ace Product analysis: Ace hardware store offers an extensive range of more than 30,000 quality household products from kitchen mops to garden furniture and camping equipment. Ace’s product range consists of the everyday items such as sponges and shower curtains as well as occasional purchases such as wall paints and lawnmowers. Ace’s Products are categorized into: Outdoor Lifestyle: Ace has a wide range of outdoor lifestyle products to suit distinct tastes and needs -Outdoor furniture -Camping -Barbeque -Pools and spas -Outdoor constructions Gardening: a stimulating selection to meet outdoor gardening needs. -Gardening tools -Seeds -Indoor/outdoor plants -Pots and vases -Watering -Fertilizers and chemicals -Landscaping -Fencing and edging -Water features -Garden decor -Garden lighting -Shades and turf DIY: With the widest product range, competitive prices and informed staff, ACE is the choice for D. I. Y. enthusiasts. All ACE stores offer a wide selection of Tools, components and essentials for DIY as well as the biggest range of world renowned brands in power tools. ACE also provides free advice and solutions on any hardware or D. I. Y problem as well as free repairs on power tools under warranty. -Power tools -Hand tools -Hardware -Fastenings and fixings -Tool Storage -Timber -Electrical -Security Equipment -Safety Automotive: Ace has a wide range of quality automotive products. From accessories, cleaning and car care products, sunshades, 4X4 accessories and emergency kits to enhance the looks and performance of your vehicle. 4Ãâ€"4 adventure -Car Cleaning and Maintenance -Car Interior -Emergency and Safety Painting and Decorating: Ace offers more than 16,000 colors of paints; customers also can mix their own colors to come up with their ideal paint pallet. Ace provides all the necessities needed to complete the process of decorating homes. -Paints -Paint Equipment -Adhesive and fillers -Wall c overing -Arts, crafts and hobbies Home ware: ACE home ware has a complete range of lifestyle accessories all under one roof. -Cleaning, Laundry -Storage, Packaging -Living -Bed and Bath -Kitchen -Electrical -Wellness Pet Care: ACE offers a range of pet supplies and related pet products and accessories catering to dogs, cats, birds and fish. Ranges vary from pet food, toys and other essential pet care accessories. Services: Rental service: The Ace Rental Place offers a wide variety of equipment for rent on a daily, weekly or even monthly basis, great for items required for few usages or simply to try them out before deciding on the purchase. All rental items are well maintained with expert customer service. Customers can rent the following items:- †¢4 Burner Gas Barbeque †¢Upholstery/Carpet Cleaner †¢Generator †¢High Pressure Cleaner †¢Port-a-cool Ladder 16ft Multi-master In store services: -Assembly – Installation/key cutting -Automotive chip key cutting- Pipe Cutting and Threading -Blade sharpening – Screen Repair -Computerized paint – color matching- Small Engine Repair -Delivery- Special Order Services -Glass and acrylic sheet cutting -Glass repair -In store lock servicing 4. 1 Customer profile/demand analysis: Aces vast range of products and services encourages a diverse range of customers with different needs and wants. Hardware stores in general often prioritize their target market as home owners as the products they offer are mostly for household use. Ace is more than just a hardware store that just sells tools for men, it’s a superstore that attracts both men and women who are making decisions in the appearance and upholding of their homes. Loyal customers As part of a customer retention strategy the Ace marketers have focused their attention on customer insights, by creating a card-based loyalty club – the Helpful Hardware Club (HHC) customers at the store can sign up to the program making them eligible purchase discounts and special offers. Ace targeted the Lifestyle segment to boost their retention program causing evenues to rise 5. 4 percent as lapsed customers were enticed by discounts to return to their local Ace stores. (Nielsen 2009) Aces product portfolio also consists of outdoor leisure activities targeting consumers that are not necessarily home owners or prime decision maker with the household. Products for occasions such as camping or barbequing target a segment of active leisure consumers. This segment broadens ACEs target market outside home owners. The demand is not only in home improvement products but also in the items needed to care for them. This demand has forced manufacturers to introduce a large range of new cleaning products which targets upscale shoppers who desire convenience and a more natural, non-toxic product. Current market Bahrain is regionally known for its cosmopolitan lifestyle suggesting sophisticated consumers, with their relatively high purchasing power these consumers have a high willingness to spend especially on premium products and brands. 4. 2 Competitive situation: (Ellen 2010) Ace Hardware Corp the largest retailer-owned cooperative in the hardware industry by sales and the second largest dealer-owned cooperative in the United States. Ace’s innovation is what led them to establish the strong position they hold today. With over 4,000 stores in 60 different countries ACE hardware were ranked 8th in franchise directs top 100 global franchise’s (Francise Direct 2012). Ace hardware store faces intense competition within the United States. The US home center, hardware store and home improvement retail industry includes about 23,000 hardware stores and home centers with combined annual revenue of about $150 billion. The home center segment of the industry is highly concentrated: the top four companies account for more than 90 percent of segment revenue (Hoovers 2012) The success of individual companies depends highly on competing low-cost purchasing, effective merchandising, and competitive pricing. The top three competitors of ACE are:- †¢Lowe’s Companies Inc. †¢The Home Depot Inc. †¢Do it Best Corp Despite the intense competition in their domestic market, ACE has an opportunity in Bahrain as the Hardware store industry is not as well developed leaving space for entry in to the market. However, there will of course still be some Potential Competitors in Bahrain that Ace will have to face:- Ace’s direct competitor in Bahrain will be Manazel Hardware store; Manazel first opened its doors in October 1995 at Salmabad, Bahrain. It is a family owned business based in Bahrain. Carrying more than 50,000 products ranging in over 20 categories, some of which include: Furniture, Home ware, Hardware, Bathroom ;amp; Plumbing accessories, paint and Sundries, Outdoor Living, Garden Furniture and Accessories. Their Materials are sourced from all around the world to provide everything for your home and garden. Manazel 2012) Ace could initially face challenges competing with Manazel due to it being a locally based company, depending on the loyalty of their consumers it could be difficult in convincing them to switch to ACE. Ace has the advantage of being a well-established global brand and with the high rate of expatriates in Bahrain they may naturally prefer to switch to a m ore recognized brand. Ace will also face competition amongst the small local hardware and tool stores. These stores are popular amongst price sensitive customers. 5. 0 Environmental factors 5. 1 Host Country Business Climate: Bahrain offers very distinctive traits in the Middle East. It enjoys a stable economy climate and competitive costs. It has an amazingly business friendly climate which is an attraction for ACE and other companies to do business in this country, it has an excellent regulatory framework, and supportive government policy (Najjar 2011) The Host country for ACE Hardware is Bahrain, Bahrain is an Arab country with a total land Area of 712 square kilometres, a population of about 1,234,571 (end of 2012), out of which 666,172 are locals, according to the central bank of Bahrain. The main towns in Bahrain are Manama and Musharraq, the climate is mainly very hot and humid, language is mainly Arabic, but English is widely spoken. The metric systems used include 1dhara=48. 26 cm, 1 rafa=254 kg, the currency is the Bahraini Dinar (BD) = 2. 65 USD, the Time is 3 hours ahead GMT (Bahrain: Basic Data 2012). Bahrain is an Arab country and has the monarchy system, the ruler, king Hamad bin Isa al-Khalifa is expected to be secure for some ime to come; the Al-Khalifa family has control over most of the executive branches of government and legislature remaining weak. There will however always be primary tension over economic and financial inequalities, with the halting pace of political liberalisation of sectarian discrimination. Real GDP growth for Bahrain was expected to slow down to 3. 1% in 2009, as mainly international demand for Bahrain exports is weakening, but was expected to recover to 3. % in 2010 (Bahrain economy, 2009), and is expected to rise up to 4-5% in 2 012 due to increases in crude oil production, manufacturing and government spending according to the Economic Development Board (EDB) (Andy 2012). Bahrain’s business climate in 2007 attracted almost $1 billion worth of investments in new projects in 2007 as reported by Dr Hassan Fakhro minister of Industry and Commerce, He also went ahead to mention that new investments in the new projects were worth 373. 3m Bahraini currency, which is about $987. 6 million and these new projects also created about 13, 536 jobs in the country (Middle East Financial News 2008). Oil production output from Bahrain’s single aground field is in decline however, and the monarchy government is aware of the country’s vulnerability to changes in oil prices globally, with oil being the major source of government revenue for the country accounting to more than 70% of the economy. The economy of the country also relies heavily on goodwill received from Saudi Arabia, which runs a large offshore oil field whose production it shares with Bahrain. All these limited resources has made Bahraini government to have the strategy of diversification in order to prosper, increase the role of the private sector and provide a welcoming environment for foreign investment. FIGURE 1. 0: BAHRAINI GDP 2001-2012 BAHRAINGDP GROWTH 2001-2012 200120022003200420052006200720082009201020112012 4. 6%5. 2%7. 2%5. 6%7. 9%6. 7%8. 4%6. 3%3. 1%4. 5%1. 8%2% SOURCE: global finance: Bahrain Country Report 5. 2 SWOT ANALYSIS: Strengths; ACE hardware is a strong brand both across the USA and the world stage, with more and more expansion into the global markets into several countries across all the continents of the world. ACE has the resources and ability to pursue growth in multiple directions, with the ACE leadership team making a smart decision of focusing on their paint production, which has made them gain a huge customer base and customer loyalty (Bueno 2012). In 2010 ACE hardware has generated in excess of $3. 45 billion in wholesale and retailers enjoyed the added bonus of collective buying power at this volume by getting a decreased cost in goods, which has built the basic foundation for a more profitable option (ACE 2011). ACE produces many DIY products and many changes have taken place in this market over the last 85 years, ACE ownership however still remains the on top in customer satisfaction according to Business week and was ranked â€Å"highest in customer satisfaction Among home improvement stores four years in a row† (JD power and Associates) ACE hardware also enjoys major success in the market share with the help of top of the range advertisement and reduced goods cost, it has slowly established itself to be a major player in the global market for hardware products. ACE also expanding its wings to get a piece of the business boom, and with the advantage of an established brand name, it will be relatively easy to penetrate under developed markets as more businesses would want a merger with them as opposed to its rival companies. ACE is a sophisticate and established brand worldwide, and has adopted the new technologies as they come which has giving the company a competitive advantage as they are more organised and technologically more advanced, which has led to reduction in production costs for the company. The expansion of ACE into the global market has seen it gain market share, more so than their competitors such as Home Depot, Lowe’s etc. Weaknesses; ACE hardware has relatively small stores, compared to their rival companies like Lowe’s, Home Depot and Menards on selection ACE Hardware in 2008 reported a net income of $10. 8 million for the first quarter of 2008, which was a decrease as compared to 2007 when they reported $14. 1 million which was a $3. 3 million decrease. The company also reported earning s before interests and taxes of $13. million in the first quarter of 2008 as compared to $29. 2 million in the first quarter of 2007 (9) ACE hardware has encountered losses resulting from physical damage to breakdown of its computers in the European market, which has led to replace damaged computer hardware, the reinstatement of lost programs or Data and also had to increase working costs as a result of the problems (10). Opportunities Bahrain’s financial freed om ranking is 77. 7, making its economic system the Tenth freest in this year’s Catalog (2012). Its overall ranking is 1. 4 points higher than last year, with upgrades in trade freedom; investment freedom, work freedom, and freedom from data file crime error. Bahrain is rated 1st out of 17 nations in the Centre East/North African-American area, and its financial freedom ranking is well above the world average (Bahraini economic development Board, 2012) from the perspective of Ace this reduces business constraints giving them the freedom to commercialize their brand and reduces limitations on investment. Situated near commercial establishments in the Gulf with a causeway relationship with Saudi Arabia and the rest of the GCC, Bahrain is seen as a gateway to the Gulf, an industry of over 100 thousand individuals. Bahrain’s variety and openness keeps presenting opportunities for exporters. It has the most varied economic system in the Gulf Bahrain does not currently have a competitive hardware industry with only a few entrants and one major Hardware store giving ACE the flexibility to enter and the means to operate however they choose. The hardware market ACE is involved in is a highly competitive market, it takes a lot of marketing research by ACE and expensive research and new technological adaptations for the company to stay ahead of competition, couple with the reduced purchasing power of consumers due to economic downturns globally have been detrimental to business for ACE. Threats The law requires that you have a local partner who maintains most majority interest and can therefore manage the company and can close it anytime he wishes. The local partner, be it an organization or an individual, does not need to give rise to the start-up financial commitment or take part financially at all. (Bahrain, 2010). This could mean lack of security for ACE as there is the chance of being closed down with no warning or notice. The changes in labor Laws and regulations constantly by the US and other countries have been detrimental to their expansion, other domestic and international factors also have to be considered by ACE before entering into any market in any country, such as culture, corporate social responsibility obligations are all external factors that ACE has to consider. The process of opening a business in Bahrain is complicated and economically dangerous, significance that local information is essential. You must also seek advice from a good attorney from the beginning. A knowledgeable attorney will provide information to you through the signing up complications and his help will be important in defending your interests. This is applicable whether you are starting a moderate shop or a big enterprise (Bahrain 2010) The current Political unrest in Bahrain creates an unpredictable business environment. If the unrest becomes worse this could have major effects on Ace’s business activities in the region, currency fluctuations and could see reductions in the amount of expatriates present in Bahrain causing Ace to lose a large part of their target market. 5. 3 Government constraints in Bahrain Economic growth The economic growth is for Bahrain is likely to slow down in Bahrain; it went down to 3. 3% in 2010 as regional growth in the country as government finances are getting squeezed. Local consumption of private homes and offices is expected to slow sharply, with no a real positive growth in the employment sector. However government consumption growth in Bahrain is forecasted to also slow down. For ACE however the major demeaning factor of business entry into Bahrain would be the limited fiscal constraints in the country, as well as the subdued outlook for global direct investments flows. And the demand for exports and of goods and services is also forecasted to decline, ACE might have a hard time penetrating into the Bahraini market (Ace Hardware 2008). Economic policy An advantage for ACE going into the Bahraini market is the countries determination to move away from the oil sector. The government is determined to stimulate the private sector growth and foreign investments, and address high unemployment problems (Bahrain News Agency 2012) this would be an advantage to ACE as the government will give them an advantage of being accepted into the country without many business constraints. They can be assured of government support which is a large determinant of business success or failure for any business going into another country. Inflation and the exchange rate Consumer price inflation is expected to moderate in the coming years because of slower domestic demand growth. But with a relatively strong currency against the Euro and the Dollar inflation is expected to slow down an average of 1. 8% in 2009-2010. The Bahraini government is intending to enter into a currency agreement with Saudi Arabia, Kuwait and Qatar, and with the UAE, which has pulled out though, and the government and the central bank of Bahrain is expected to maintain the dinar’s value and peg it at the rate of BD0. 67=$1 that has been in place for 3 decades (Bahrain News Agency, 2012). Setting up a business in Bahrain For ACE hardware it would be good news for them to know that Bahrain is ranked first in the Economic freedom index in the Middle East and North Africa (MENA) region, and is seventh overall globally according to the Fraser institute Report 2012. The report by Fraser classifies these countries by using themes such as governm ent volumes, legal system, and intellectual property rights security, accessibility to sound funds, freedom of international trade and organization credit, manpower and companies. All these factors are important criteria to be considered by ACE before going into business in Bahrain. 5. 4 PEST ANALYSIS Political Legal Environmental Laws Bahrain has set up a strict law on polluters as fines of up to $133,000 are issues under Bahrain’s new environmental protection law, this is the first law of it ‘s kind related to anti-pollution in the Persian Gulf state. This law covers everything from car emissions, noise and workplace pollution, as well as handling and disposing of hazardous waste materials and chemicals. This is in accordance with what ACE has to achieve to be successful in Bahrain by practicing Corporate Social responsibility (CRS) to maintain the environment in Bahrain or risk serious government and legal issues (Pittsburgh Post, 1996) Stability of the Government Bahrain has entered into an era of instability due to a combination of the Arab spring recently, longstanding local grievances, the competition of regional powers and other external forces. The solution to this problems can be dialogue between the ruling Al-Khalifa Family and all opposition parties. The crisis has however slowed down in recent times with more and more dialogue and compromises being reached between both parties (Bahrain’s Quest for Stability 2012). Economic GEP growth in Bahrain In 2004 the Bahraini GDP has been reported by the ministry of commerce to have grown by 5. 2% from the previous year, this has been largely due to increase in foreign direct investment flow (Middle East 2004) and has been growing ever since with a reported GDP of 2. 1% increase in 2012. Currency The Bahraini currency is the Dinar and at 0. 67 Dinar to a US Dollar it is one of the strongest currencies when it comes to exchange in the World. Consumer price inflation is expected to moderate in the coming years because of slower domestic demand growth. This for ACE can only mean good news as it will be a positive currency to work with and no inflation worries that have to be considered by ACE. Social Population distribution in Bahrain The Bahraini age distribution has been as of the ye ar 2010 the kingdom was 1,234,571, part of which 568,399 were locals and the other 666, 172 were non Bahrainis. This from 2001 the population was 650, 604, this is an increase of 89. %. However, the population of the locals has decreased from 2001 to 2010 reaching 46% from the previous 62% in 2001. The proportion of the population of Bahrainis in the total population during the period from 2001 to 2010 decreased, reaching 46% in 2010; while the corresponding figure in 2001 was 62%. The percentage of non-Bahrainis increased 54% in 2010 while it was 38% in 2001 (Census, 2010). This shows an increased number of expats coming into the country which will mean for ACE that products should not only be made to suit the local citizens but the majority foreigners, which means overall business strategy has to change. Religion and Language: The official language in Bahrain is Arabic; however English is widely spoken mainly in business meetings and other social interactions. The non-Bahraini in the country mainly speak Farsi an Iranian language, or Urdu which is a Pakistani language. The main religion in Bahrain is Islam, which is the 2nd largest religion in the world, Muslims in fast for a month every year in the month of Ramadan. The Bahrainis though make use of both the Islamic and western calendar but mainly use the western calendar for business operations. Business meeting etiquette Appointments are necessary, morning meetings are preferred. However meetings are not advised during the months of August and July because most Bahrainis travel out the country when the heat is at its worst. , they are quite time conscious, so arrive at meetings on time. Personal topics should generally be avoided unless the relationship has developed or there is need to discuss matters confidentially. Bahrainis usually have an open door policy, so meetings do get interruptions. Business meetings also start after a long talk about health, family etc. Business Negotiation Etiquette The building of trust is important since trust is required in order to conduct business. Bahrainis are very time conscious and time driven, the actual meeting is more important than the timeliness or outcome. Bahraini organizations are hierarchal, the highest ranking employee or worker reaches decision. Decisions are top down and lower level employees usually have no say. Decisions take a lot of time; if you try to rush it will be perceived as rude and disrespectful. Technological The economic system in Bahrain relies upon intensely on innovative petrochemical technology, and many Bahrainis have had or are getting specialized training at several universities all over the country. Technology is just coming up in Bahrain with many projects being undertaken in recent times, but perhaps the most important is the Bahrain Green Tech EXPO which is dedicated to the green consumer products. Due to the high demand for environmental protection globally, Bahrain has taken this as the only business to business trade show focused specifically on ECO friendly consumer products. 6. 0 Business Strategies 6. 1 Product /service positioning Positioning is what the customer believes about your product’s value, feature, and benefits, it is a comparison to the other available alternatives offered by the competition (Jackson, 2012). Some basic strategies include:- By attribute or benefit This is the most frequently used strategy in positioning. In this case, Ace hardware’s products are mostly house used products, and the benefits they can give to the customers are the after service, and the quality. The after service they give is mostly repairing, assembling and delivery. Level of service and quality of a product offering are the main influences of developing a strong brand image. By user Customers often choose brands that identify with their own self-image. Ace should position itself to suit the image of the end user. Therefore ace should focus on the wants and needs of their target audience and how they perceive themselves and the brand. By competitor Competition wouldn’t be much of an issue for Ace since they would be entering a market that is not fully developed in Bahrain with few competitors. But they should remain aware of new entrants which are always a possibility and they need to be aware of the changes that may occur. By price or quality Price and quality are directly related in minds of consumers, People are willing to pay premium prices for premium brands that are have high quality. It is very important for Ace to identify where they want to be placed on the pricing matrix shown in figure 1. Ace product offerings vary in brands therefore prices will also vary depending on brand and quality. 6. 2 Pricing strategy Because of Ace’s diverse product range of brands they would need to use more than one pricing strategy. Using the pricing matrix above ace could use this as a guidance to set appropriate pricing strategies. Premium Pricing: One pricing strategy suitable for Aces different brands is premium pricing. Certain brands offered by Ace are luxurious brands with high quality and high price. It is clear on the matrix for these products Ace should use premium pricing which allocates high prices to those brands Economy Pricing: Ace also offers products at more affordable prices however they may have lower quality then premium brands. These types of products attracts customers that are not willing to spend excess amounts of money and would rather spend less for less quality Competitive Pricing: ACE could also use competitive pricing strategy to set benchmarks on their own prices. This strategy is most effective when there are limited competitors in the market which is the case for ACE and Manazel. Ace has a clear advantage over Manazel as it is a globally established company enabling them to set their prices slightly higher than Manazels. Estimated Selling Price: The estimated selling price for ACE hardware products in Bahrain would have to be set under consideration of several factors, such as the GDP of the country, the purchasing power of the country, the competitor prices and the strength of the Bahraini currency The GDP is the value of all final goods and services produced within a nation over a period of a given year. The Gross domestic products (GDP) of Bahrain is the lowest in the Middle East with a reported $32 billion in 2011, however when it comes to consumer purchasing power of Bahrain, it is ranked fifth in the Middle East with a reported $27,900 in 2011. ACE can base it’s pricing on this and compare to its most similar market which is the UAE which is ranked second on the purchasing power list in the Middle East with $48,800 in 2011 (Index mundi, 2012) The Bahraini currency is a major factor for setting prices, comparing to the UAE market which is the closest to Bahrain both geographically and economically 1 Bahraini Dinar = AED 9. 7 so prices can be higher for the Bahraini market considering the difference in currency strength. Bahrainis live a very cosmopolitan lifestyle and would be prepared to buy from expensive and established brands (Numbeo, 2012), which will mean ACE, shouldn’t face many issues setting medium to high prices in Bahrain. But for the large number of expat s in Bahrain ACE has to adapt itself due to the target market it has set for itself when setting prices. Expats are genuinely not price sensitive when it comes to purchasing from known global brands as they find it easier to trust brands they are familiar with. The most important factor however is comparison of process with its main competitor in Bahrain which is Manazel; this company has built its reputation in Bahrain as one of the best Hardware stores and offers discounts and promotional vouchers to loyal customers (Manazel, 2012) which will mean stiff competition for prices for ACE. However, due to lack of information on actual goods prices for Manazel, ACE can do further research and sets it prices on information found. 6. Distribution and logistics Ace products will be available to customers through two sources: Retail sales: as many of its branches worldwide also provide retail shops, similar shops should also be provided in Bahrain in different major cities, to make the products more accessible to customers in more varieties, and as shopping is part of the Bahrainis past time this will be a major attributor to its overall sales. It will also increase overall brand popularity of ACE in Bahrain. Online store catalogue: ACE provides this service for many of its branches in different countries worldwide, but as internet commerce is not popular in Bahraini ACE should not expect major traffic on these online websites. Ace currently has distribution centers located in various parts of the world to enable more efficiency for their global stores at different pin-points. This way transport costs can be cut as well as time on delivering inventory. The closest distribution center to Bahrain is currently in UAE being operated by the Al Futtaim group. Ace can extend their current agreement with Al Futtaim for them to deliver across to Bahrain and take care of their inventory as well as the UAE. 6. 4 Promotion and Advertising Promotion ACE’s competitor in Bahrain Manazel offers various promotional vouchers and discounts to its customers, should be a model ACE will focus on that will help it gain more popularity with customers. Coupons, discount vouchers, loyalty cards should all be included as promotional tools by ACE and all promotional activity should reflect the goal ACE wants to be perceived as which is ‘the helpful store†. Advertising The most important part of marketing for any product is advertising, there are several tools ACE could you to get its name out in Bahrain which include, word of mouth, billboards on (major signs, buses etc. ) radio adverts, Television and much more. Due to culture and market similarities with the UAE ACE could use existing ads in Bahrain to cut costs in advertising research. 6. 5 Estimated sales/sales mix A sales mix is the specific sales of each product offered by a company in comparison to total product sales. Businesses commonly track this information to figure out exactly how much profit they make or can make when marketing a range of items or services. The sales mix of products will often impact an organization’s bottom line. 6. 6 Production/service strategies Production or operations strategy refers to the pattern of decisions or course of action that the organization takes to produce goods and services. The production strategy shows the direction the production or operations function of an enterprise should take. It has important consequences for the way production resources are selected, deployed and managed (Sarkissian. 2012). 7. Financial Planning â€Å"Financial planning is the process of meeting your life dreams/goals through the proper management of your finance† (Beniwal, 2010). This allows the usage of several financial tools such as Profit and Loss Statements, Cash Flow Projection and Financial Analysis to basically achieve financial objectives. 7. 1 Profit and Loss Statement Below is the Condensed Consolidated Statements of Income (Unaudited) for the three and nine months ended September 29, 2012 and October 1, 2011. ACE HARDWARE CORPORATION| | | | | | | | CONDENSED CONSOLIDATED STATEMENTS OF INCOME| | | | | | | (Unaudited, in millions)| | | | | | | | | | Three Months Ended| | | Nine Months Ended| | | September 29,| | October 1,| | September 29,| | October 1,| | | | 2012| | | 2011| | | 2012| | | 2011| | | (13 Weeks)| | (13 Weeks)| | (39 Weeks)| | (39 Weeks)| | Revenues| $| 949. 9| $| 912. 0| $| 2,929. 0| $| 2,787. 5| | | | | | | | | | | | Cost of revenues| | 826. 1| | | 797. 6| | | 2,564. 3| | | 2,449. 3| | | | | | | | | | | | | | | Gross profit| | 123. 8| | | 114. 4| | | 364. 7| | | 338. 2| | Distribution operations expenses| | 25. 1| | | 26. 2| | | 74. 4| | | 70. 7| | | | | | | | | | | | | | | Selling, general and administrative expenses| | 35. | | | 36. 2| | | 104. 5| | | 104. 3| | | | | | | | | | | | | | | Retail success and developme nt expenses| | 26. 2| | | 27. 6| | | 91. 5| | | 84. 1| | | | | | | | | | | | | | | Total operating expenses| | 86. 8| | | 90. 0| | | 270. 4| | | 259. 1| | Operating income| | 37. 0| | | 24. 4| | | 94. 3| | | 79. 1| | | | | | | | | | | | | | | Interest expense| | (4. 2)| | | (8. 9)| | | (20. 2)| | | (27. 8)| | | | | | | | | | | | | | | Loss on early extinguishment of debt| | -| | | -| | | (19. 9)| | | -| | | | | | | | | | | | | | | Interest income| | 1. 0| | | 1. 5| | | 2. | | | 3. 8| | | | | | | | | | | | | | | Other income, net| | 1. 7| | | 1. 5| | | 5. 0| | | 6. 1| | | | | | | | | | | | | | | Income tax expense| | (0. 9)| | | (1. 4)| | | (2. 4)| | | (2. 4)| | | | | | | | | | | | | | | Net income| | 34. 6| | | 17. 1| | | 59. 7| | | 58. 8| | Less: net income attributable to non-controlling interests| | 0. 3| | | 0. 1| | | 0. 3| | | 0. 3| | | | | | | | | | | | | | | Net income attributable to Ace Hardware Corporation| $| 34. 3| | $| 17. 0| | $| 59. 4| | $| 58. 5| | Accrued patronage distributions| $| 33. 3| | $| 15. 2| | $| 57. 0| $| 53. | | See accompanying notes to the condensed consolidated financial statements. | | | | | Ray AGriffith, GuziK, William M & Gast, Erik D. , 2012). | | | | | | | | | | | | | ACE HARDWARE CORPORATION| | | | | | CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS| | | | (Unaudited, in millions)| | | | | | | | Nine Months Ended| | September 29,| | | October 1,| | | 2012| | | 2011| | | (39 Weeks)| | | (39 Weeks)| Operating Activities| | | | | | Net income| $| 59. 7| $| 58. 8| Adjustments to reconcile net income to net cash provided by operating activities:| | | | | | Depreciation and amortization| | 30. | | | 29. 0| Amortization of deferred gain on sale leaseback| | (0. 9)| | | (0. 9)| Amortization of deferred financing costs| | 1. 6| | | 2. 2| Gain on disposal of assets, net| | -| | | (2. 0)| Provision for doubtful accounts| | 2. 8| | | 3. 2| Loss on early extinguishment of debt| | 19. 9| | | -| Other, net| | 0. 2| | | -| Changes in operating assets and liabilities:| | | | | | Receivables| | (43. 2)| | | (39. 0)| Inventories| | (28. 9)| | | (68. 9)| Other current assets| | (2. 6)| | | 2. 7| Other long-term assets| | (7. 0)| | | (8. 0)| Accounts payable and accrued expenses| | 32. 6| | | 72. | Other long-term liabilities| | 6. 0| | | 2. 2| Deferred taxes| | 1. 1| | | 5. 0| Net cash provided by operating activities| | 71. 3| | | 56. 6| Investing Activities| | | | | | Purchases of marketable securities| | (9. 0)| | | (46. 1)| Proceeds from sale of marketable securities| | 8. 6| | | 46. 3| Purchases of property and equipment| | (31. 2)| | | (19. 5)| Decrease in notes receivable, net| | 1. 6| | | 1. 4| Other| | 0. 1| | | 0. 1| Net cash used in investing activities| | (29. 9)| | | (17. 8)| Financing Activities| | | | | | Net borrowings under revolving line of credit| | 113. 0| | | 9. | Proceeds from issuance of long-term debt| | 200. 0| | | -| Redemption of senior notes| | (301. 3)| | | -| Principal payments on long -term debt| | (7. 5)| | | (4. 0)| Payments of deferred financing costs| | (5. 2)| | | -| Payments of cash portion of patronage distribution| | (27. 7)| | | (26. 4)| Cash Flow Projection Condensed Consolidated Statements of Cash Flows (Unaudited) for the nine months ended September 29, 2012 and October 1, 2011 Payments of patronage refund certificates| | (17. 3)| | | (17. 3)| Proceeds from sale of noncontrolling interests| | 0. 3| | | 8. 8| Other| | 0. 6| | | 0. | Net cash used in financing activities| | (45. 1)| | | (29. 2)| (Decrease) increase in cash and cash equivalents| | (3. 7)| | | 9. 6| Cash and cash equivalents at beginning of period| | 15. 8| | | 9. 3| Cash and cash equivalents at end of period| $| 12. 1| $| 18. 9| Supplemental disclosure of cash flow information:| | | | | | Interest paid| $| 21. 3| | $| 20. 1| Income taxes paid| $| 0. 9| $| 0. 5| See accompanying notes to the condensed consolidated financial statements. | | | | 6| | | | | | (Ray A Griffith, GuziK, William M & Gast, Erik D. , 2012 8. 0 Management considerations ACE will undertake a big change in bringing ACE hardware to Bahrain, Bahrain overall will be a good prospect as the company has penetrated a similar market in the Middle East (i. e. United Arab Emirates) and with a very stable economy and freedom of business with no government interruptions it will be a relatively easy venture for an established brand such as ACE. However the management at ACE has to consider several factors that will make the venture a more smooth transition, such as trying a joint venture with a local business, culture considerations so as not to put out unethical products. 8. Personnel/sales force factors A sharp forecast of more and employees getting into the professional field in Bahrain, and the stiff rise in population over recent years and also the preferences giving to the locals in hiring, ACE hardware has to take into considerations means and processes of hiring its employees, personnel training and qualification has to be of the highest standard and profe ssional communication skills has to be a criteria in hiring employees 8. 2 Business Advisors: With the help of a business advisor Ace could more effectively implement their strategy to break into the market in Bahrain. An effective business advisor would ensure a smoother transition by assisting ace in dealing with the laws and regulations entering the market and guiding them through government policies. Due to Aces existing established stores already present in the UAE the corporation already has knowledge on the different structures of setting up business in the Middle East. Business advisors in Bahrain would help them in ways more specific to the Bahrain market and can also help them with most effective Methods of Marketing in the country and the most effective locations to set up stores. 9. Recommendations/Conclusion Ace should undertake an aggressive marketing campaign upon entering the market in order to create brand awareness using ‘Coming soon† promotions to build up the hype of the store. Ace should engage with local business advisors in Bahrain to help guide them with cultural differences and deal with government legislations and regulations. Ace should undertake further Exten sive research to gain a better understanding on aspects of the Bahrain hardware market and to know their potential competitors and their offerings more in order to price, promote and operate more effectively.

Recommendation letter Essay Example | Topics and Well Written Essays - 250 words - 1

Recommendation letter - Essay Example contributed significantly in the school’s counselling programme by acting as the active counsellor, who has assisted different students with various issues affecting their lives. Jane is caring, passionate and hardworking. During her free time one will meet her interacting with the students as she offers them advice and lessons on how to live a positive life. She is also fond of reading psychology books and I remember when she gave me the Dan Ariely book, Predictably Irrational, which was incomprehensible at first until I sought some reading tips from her. She is extremely well prepared for the Master’s Degree as many of us have seen her studying various psychology related books, which shows that she is dedicated to education and a career path that concerns other’s wellbeing. Jane has always been patient with people and whenever a colleague or a student wrongs her, she always tries to understand the cause and does not seem to jump into quick conclusions. She brings an aura of simplicity and understanding to every difficult situation that people may have. Her personality clearly suits the master’s programme that she wants to pursue and ac cepting her into your institution will not only benefit her, but will also be for the good of the community. I highly recommend Jane for a chance in the Masters of Mental Health and wellbeing for children, young people and families programme, and I sure that even the rest of the community will be grateful too. In case I am needed for any further assistance, please contact me using address or numbers attached. Bodine, Paul. Perfect Phrases for Letters of Recommendation: Hundreds of Ready-To-Use Phrases You Can Use to Recommend Applicants to College, Grad School, and Professional School. New York: McGraw-Hill, 2010.

Homeward Bound Essay Example | Topics and Well Written Essays - 500 words

Homeward Bound - Essay Example I decided to run away from home this morning and I did. It was a reckless move on my part and thoroughly stupid. I understand that now if only in retrospect. I bet you want to know why I ran away from home. Well there could be any number of reasons right I could have a sexually abusive stepfather, or perhaps my mother is like that crazy, compulsive character on Desperate Housewives, or maybe I have lousy grades, an eating disorder and a drug problem, I could be on the run from the police (You can really use your imagination here). But the truth is none of these things or perhaps it is all of these things. I'll let you decide. You see, none of it matters. What matters is Leah and what I think happened to her. But I am getting ahead of myself. I was trying to put as much distance as possible between myself and my hopeless, miserable life. I had the compartment to myself, but it would not have mattered if it had been packed to the seams. There was no place for anyone else, wrapped as I was in my own private cocoon of misery. Suddenly, I felt rather than saw her her name was Leah. She was exquisite, like a porcelain figurine.

Dose television promote deviant and violent behavior in teens Research Paper

Dose television promote deviant and violent behavior in teens - Research Paper Example In the modern world, the media sources have been taken over by the mass media, which incorporates the television it is most prominent and prevalent category. The fact that television is easily accessed in the current world and it is attributed, as another form of modern advancement, majority of the children in the current generation will have been exposed to it for the largest percentage of their life. According to the evidence attained from researches conducted, it has emerged that infants raised in households that have television indicated their first awareness to the device at an early age of as young as 6 months (Clifford et al 1). Over the years, a lot has been said and written over the impact of television in the developing teenagers within our society. A lot of the attention from the researchers while conducting their researches has mainly been focused on the negative effects that television has on the teenagers as opposed to its positive effects. While considering the due car e that is needed while showing the various programs to the teenagers, it must be noted that television when used sensibly will give rise to numerous benefits. Argument for According to Straubhaar and LaRose, violent behavior effects from television have received a lot of attention from researchers than any other antisocial behavior. The effect of television on the youngsters and teenagers at large has been an issue of concern in the public domain. This is because it is difficult for the youngsters to comprehend the difference between the current world they are living in and the world they perceive in the small screen. In the current world teenagers tend to spend numerous hours in a day watching the television without supervision. This hence creates room for possibility of harming the young developing mind with contents that are regarded as antisocial behavior and as well as violent behavior (Straubhaar and LaRose 407). It is automatically obvious that majority of the various program s aired by the televisions will not lack a scene of violence. It has been discovered that three-fifths of the overall shows that area aired by the televisions incorporate violent scenarios at an alarming rate of 4.5 violent scenes per show. The children shows on the other hand are even worse as they contain more violence that anticipated and to make the matters worse these shows glamorize the violent scenes. Thousands of studies that have been conducted and majority of which are associated by the Bandura’s Bobo doll study, indicate that children will imitate the violence shown by the television or any other mass media. The Violent scenes that are televised not only influence the teens to carry out similar actions of violence but also perform different forms of violence other than the one seen. Although much of the focus on the violence televised by the televisions is fictional base, it has also emerged that the violence depicted in the news regarding the various wars and conf licts may be disastrous to the developing teens. According to Gupte (85), teenagers posses the ability to mimic what they what they see or hear from their television sets despite the fact the content they are mimicking is might be negative or harmful on their future life. Some of imitating actions that depicted by the teenagers upon watching the shows that are

Physical science Essay Example | Topics and Well Written Essays - 750 words

Physical science - Essay Example Thirdly, fission and fusion reactions possess the capacity turn the energy associated with ordering of subatomic particles into nuclear energy (How is Energy Converted). Fossil fuels pertain to fuels formed out of the organic remains of prehistoric plants and animals that undergo natural process of anaerobic decomposition and these fuels are chiefly comprised in coal, gas, and oil. It normally takes nearly 700 million years for decaying plant and animal matters to be fossilized upon exposure to extreme levels of heat and pressure into usable fossil fuels which are mostly rich in carbon with coal, natural gas, and petroleum by composition. Being a non-renewable source of energy, fossil fuels may be volatile or non-volatile as materials ranging from those of minimal C to H ratios as methane gas and liquid petroleum to materials with heavier carbon content than hydrogen as in the case of anthracite coal. In modern times, fossil fuels are confronted with the perils of continuous depletio n at a rate that alarmingly exceeds that of their production which implies that renewable substitutes with equivalent advantages ought to be discovered and settled at for corrective resolution (Lecture 10: Fossil Fuels as Energy Sources). Aside from being a flexible non-renewable energy source, according to their structure, depositional environment, and thermal reactions, fossil fuels draw a potential attraction due to the fact that most of world’s reserves of oil and natural gas come from deformed rocks whereas a great quantity of coal may be derived from sedimentary rock layers that do not undergo deformation. Sediments are readily found everywhere on which are comprised marine organic matter filled with oil and gas in high proportions to make opulent fossil fuel amounts. Because of low oxygen concentration on environments in which massive deposits are preserved and coal forms that gather toward bogs and swamps, fossil fuels can be acquired with much convenience. Under natu ral circumstances, fossil fuels are made beyond human intervention since thermal processes may occur spontaneously after decomposing organics goes through preservation to become fossil fuels at a later time. Aside from fossil fuels, renewable alternatives could be wind energy and geothermal energy or heat derived from the earth by means of a natural geologic process. As a form of solar energy, the energy of the wind is found to comprise turbulent masses of air rushing to even out the differences in atmospheric pressure formed when the sun heats the air more in one place than in another. For centuries, wind power has been utilized extensively in pumping water, grinding grain, and producing electricity of the modern age. Wind turbines as major replacements to windmills perform the course of wind power upon conversion of the wind’s kinetic energy to mechanical energy which sustains small to large farms and villages with clean and renewable loads of electricity (Freris, 1990). Mo dern technological advancements in the fields of engineering and science have revolutionized the old design in windmills with a flexible range of

Norway-Promotion Term Paper Example | Topics and Well Written Essays - 500 words

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Nursing Theory Plan of Care Research Paper Example | Topics and Well Written Essays - 1750 words

Nursing Theory Plan of Care - Research Paper Example Most of the nursing models are capable of producing effective care plans towards documenting the patient’s treatment so that all other healthcare workers and professional who encounter such a patient will know the patient’s condition. However, the care plan should be to allow daily evaluation and changes as the needs and ability of the patient may change. Notably, the care plans are often shaped by the nursing model or theories upon which the car plan was formulated. Thus, the nursing theories have a significant impact on the significant of the clinical practices. Dorothea Orem’s general theory is among the nursing theories that provide a fundamental framework that define nursing care practices that should be offered to patients. The Orem’s general theory is often defined by three highly defined theories including the self-care theory. The self-care theory defines the activities that a patient needs to achieve a complete or achieve optimum health Orem, Ren penning, and Taylor, 2003). Additionally, Orem’s theory is defined by self-care deficit that specifies when the nursing care in appropriate for the patient who can meet his or her self-care needs. Finally, the Orem’s general theory is defined by the nursing systems theory that describes how the nurse, patient, or both working together will meet the underlined self-care needs. The Orem’s theory ensures that a nurse properly identifies the self-care deficits of the patient’s ability. A nurse can achieve this through acting or guiding the patients or other parties involve in her or his care in supporting the patient (Roussel and Swansburg, 2009). Moreover, the nurse should provide a friendly environment that encourages the patient thereby developing self-care abilities. Such environment can be achieved through teaching the patient and others persons involve in his care on how to meet the environmental self-care needs of the patient. Therefore, the main aim o f the Orem’s self-care model is enable patients and  their  family  or caregivers  to maintain or take care of their health (Meleis, 2011). Orem’s Model Health Care Plan There are numerous health care plans that are proposed by Orem’s model of practice and Mr. Issler must consider undertaking all of them. 1. Universal self-care requisites I will advise Mr. Issler to maintain human integrity in order to allow proper functioning of his body structures. In providing health care for Mr. Issler, the following requisites shall be to consider Maintain sufficient air, water, and food intake Provision of health care assoc through elimination process Mr. Issler to be advised to balance between chores and rest and between solitude and social interaction He is to avoid hazardous life like getting to congested and overcrowded places 2. Developmental self-care requi

STUDENT FREEDOMS Research Paper Example | Topics and Well Written Essays - 1500 words

STUDENT FREEDOMS - Research Paper Example The first amendment of the constitution provided that â€Å"Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances† (The Pocket Constitution: U. S. Constitution – Amendment 1, 1995). It gives the citizen their rights to express themselves and gives them the right of speech. This freedom has been envied by many people all over the world as only a handful of countries allow their citizens such rights. However, one of the main concerns in today’s world is the misuse of the rights given to them. In schools students use this rights to break the school rules stating that it is indeed their constitutional rights to express themselves as they want. The constitution did provide us with the freedom of speech and press, but it is not right to take this freedom and say anything we want anywhere, at anytime. Freedom should be used but in no way should it be mis-used. The freedom of speech should be limited in public school as students need to adhere to the school rules and to maintain social stability, racial harmony and to protect the students from dangerous influences which can hamper their academic growth. Many people who are against banning freedom of expressions in school argues that censorship should not be done as the banning of ideas, thoughts and information in any stream is unconstitutional as the first amendment guarantees freedom of speech and the press. History has shown us time and again that man is an animal if not regulated by rules and regulations. If students are given the freedom to do what they want regardless of the school norms and regulations, the society as we know it will be chaotic. Freedom should not be taken for granted and should not be misused. Freedom of expressions should be limited in schools to maintain law and order. It should also be kept in mind that too much freedom for students can be a dangerous thing. Limiting the freedom of expressions in school makes sure that dangerous ideas, ideologies, philosophies and outlook does not disrupt the students. School rules and regulations are also solely motivated by morality and also the belief that exposure to too much negativity in any streams causes students to behave in a destructive ways. Schools have the right to discipline their students if the students behave in a vulgar way which can disrupt the harmony or influence the students in a negative way. One of the famous cases regarding schools right is Frederick v Morse.  Joseph Frederick, who was a senior at Alaska Douglas High school, sued his school for suspending him for 10 days. Joseph Frederick, put up a 14 long chart at an Olympic torch relay in 2002. His banner read â€Å"Bongs hits 4 Jesus† He was suspended by the then high school Principal Deborah Morse for violating t he school policy. The principal stand point was that Joseph Frederick violated the school policy by â€Å"promoting illegal substances at an event sanctioned by the school†Ã‚  (Free Speech Rights of Students: The Issue: When May Administrators in Public Secondary Schools and Colleges Restrict the Speech of Students?, n.d.). The Ninth Circuit Court of Appeals sided with Frederick based on the First Amendment rights. However, Kenneth Starr filed a petition for cert at the Supreme Court. In June 2007, a verdict was announced on the

The preaching of Augustine Research Proposal Example | Topics and Well Written Essays - 250 words

The preaching of Augustine - Research Proposal Example This paper will discuss some of the styles that Augustine used to deliver his message and why it was important for him to preach using the Bible. Augustine used Bible stories to pull a mass of people to listen to him. This is because he engaged the crowd through using examples that correlate well with their lives.2 In addition, he made connections with the congregation by using simple linguistic languages so that the message could be understood by all.3 This made him likable in that no one was discriminated against his style of preaching in that he built a sense of connection with them In addition, Augustine used theological themes such as grace, love and judgment to preach to the people.4 Through these themes in the Bible, he could use them to explain certain issues in the society. This contributed on the fact that he had many followers in that they began to learn about God. Augustine also preached regularly such that he interpreted almost every book in the Bible.5 This served him well in that the people understood why Augustine was religious in that the understood the compassionate love that God had for His people.6 This illustrates that Augustine was an important figure in not only the community but also the History of Christianity in that he helped the people understand the coherent significance of believing in God.7 In conclusion, it is clear that Augustine used the Bible explicitly to communicate to the people in the community. Through the Bible, Augustine emphasized on the importance of faith in God through sharing scriptural texts. In addition, he used simple language and biblical stories to reach to the congregation and the people as a whole. Augustine preached to the people by using theological themes such as judgment and Grace to assert the significance of believing in God. This shows that Augustine was an important figure in the History of Christianity

The !Kung Bushmen of the Kalahari Desert Essay Example for Free

The !Kung Bushmen of the Kalahari Desert Essay The !Kung Bushmen of Botswana inhabit the semi-arid northwest region of the Kalahari Desert. Their average annual rainfall is poor, only six to nine inches a year. Field work for this article written by Richard B. Lee, was done in the Dobe area, which is a line of eight permanent waterholes. The Dobe area has a population of 466 Bushmen. This includes 379 permanent residents living in independent camps or associated with Bantu cattle posts, as well as 87 seasonal visitors. The Bushmen living in independent camps lack firearms, livestock, and agriculture. The !Kung are entirely dependent upon hunting and gathering for subsistence. Although Dobe-area !Kung have had some contact with outsiders since the 1880s, the majority of them continue to hunt and gather because there is no viable alternatives locally available to them. During the dry season (May-October) the entire population is clustered around the water wells. There are camps around each well, which is an open aggregate of cooperating persons which changes in size and composition from day to day. The members move out each day to hunt and gather, and return in the evening to pool the collected foods in such a way that every person present receives an equitable share. Vegetable foods comprise from 60 to 80 percent of the total diet by weight, and collecting involves two or three days of work per woman per week. The major contribution of the male bushmen to their diet is the hunting of medium and large game. Although mens and womens work input is roughly equivalent in terms of man/day of effort, the women provide two to three times as much food by weight as the men. For the greater part of the year, food is plentiful and easily collected. Although during the end of the dry season people have to hike farther for food, the food still remains constant. The most important food is the mongongo nut. This nut accounts for 50 percent of the vegetable diet by weight. Although tens of thousands of pounds of these nuts are eaten every year, thousands more are left on the ground to rot. Also, a diet based on mongongo nut is more beneficial health-wise as cereal crops such as maize or rice. In addition to the mongongo, the Bushmen have available eighty-four other species of fruits, berries, and melons, and another thirty species of roots and bulbs. There are 54 species of animals classified as edible by the Bushmen, but only 17 species were hunted on a regular basis. All of the !Kungs food supply can be obtained in a six-mile radius of camp, and usually takes a full day to travel the twelve mile round-trip. The !Kung Bushmen of the Dobe area live a long productive, and seemingly satisfying lives. Longevity compares favorably to any industrialized society. The old people are fed and cared for by their children and grandchildren. The old people are also actively involved indecision making and ritual curing. Young people are not expected to provide food regularly until they are married. Girls usually marry between the ages of fifteen and twenty, and boys about five years later. It is not unusual to find healthy, active teenagers visiting from camp to camp while their older relatives provide food for them. The people in the age group of twenty to sixty support the nonproductive and old. These productive members work about two and a half days a week, about twelve to nineteen hours a week to get food. A woman gathers enough food in one day to feed her family for three days, and spends the rest of the time relaxing and enjoying her leisure time. The men hunt for a week and then do nothing for two or three weeks and spend their leisure time visiting and dancing. In a camp with five or more hunters, two or three are actively hunting while others are inactive. The amount and the type of food the !Kung hunt and gather is sufficient enough calorie-wise to supply all the nutrients required for good health.

Organisational structure Essay Example for Free

Organisational structure Essay Various Structures Practical Illustration organizational structure: It refers to a formal system of tasks and reporting relationships that coordinates and motivates employees to work together to achieve the organizational goals. Formal system of task and reporting relationships showing how workers use resources. It Involves the following structures: 1) Functional Structure It refers to the organizational structure composed of all the departments that an organization requires to produce Its goods or services. tOf3 2) Dlvlslonal structures It refers to the organizational structure composed of a series of business units to produce a specific kind of product for a specific kind of customer. It is used by most large corporations. It involves 3 main types: a) Product Structure, where divisions are created according to the type of product and service. b) Geographic Structure, where divisions are based on the area of a country or world served. c) Market Structure, where divisions are based on the types of customers served. 3) Matrix Structure It refers to the organizational structure that groups people by function and product teams simultaneously. It results in complex relationships. The structure is very flexible. Each employee has two bosses (functional manager and product manager) 4) Product Team Structure It refers to the organizational structure where members are permanently assigned to a team empowered to bring a product to market. It involves no two-way (dual) reporting. It involves forming cross-functional teams composed of a group of managers from different departments working together to perform organizational tasks. Existing AFC Organizational Structure: It is very clear that Abu Qir Fertilizers Company extremely represents applying the unctional very steep highly centralized extensively rigid structure.

Impact of Work-Related Stress, and Treatment

Impact of Work-Related Stress, and Treatment Stress as the modern day back pain Abstract It has been estimated by MIND, the mental health charity, that in excess of five million people in the United Kingdom are suffering such an extreme level of work related stress as to put them at risk of a complete breakdown (cited in Laurence 2005). The pressures on individuals suffering from stress frequently results in them being absent from work although, whilst they remain in work there are effects on the level of accidents and the productivity rates. With the significant financial loss that this gives business, it would be expected that managers are highly proactive in reducing the causes and effects of stress. This report sets out to determine if this is true and to measure people’s knowledge of stress, their awareness of its prevalence and the ways in which it is being controlled. The research suggests that managers have very little knowledge of any of these areas. Despite the increasing level of publicity in both the public and professional press, the problem of stress remains unmonitored and its effects inaccurately measured by the majority of the companies questioned. The guidelines produced by the Health and Safety Executive and the legal requirements under the Health and Safety at Work Act have seemingly had no impact on organisations. Failure to recognise and address the issue of work-related stress will, therefore, lead to it becoming a blight on British industry, being misunderstood, unchecked and poorly measured, as the problem of non-specific back pain was for much of the second half of the last century. The costs of work-related stress are well reported. The European Agency for Safety and Health at Work reports that over 40 million days a year are lost to British industry because of stress-related problems (Health and Safety Executive 2004). A recent report by the mental health charity, MIND, states that more than five million people in the United Kingdom are suffering such as extreme level of work related stress as to put them at risk of a complete breakdown (cited in Laurence 2005).Their report goes on to say that for every  £10 generated in the economy,  £1 is lost due to stress related issues and that â€Å"less than 10% of companies have a policy to deal with it† (cited in Laurence 2005pg. 16). ACAS report the Health and Safety Executives findings of 1995 that the cost to society of work related stress was  £3.7 billion. Lord Layard reported to a Government seminar more recently that he estimates the current costs to be  £25 billion (cited in Laurence 2005). It is noted that they do not define what is included in these costs. The most recent statistics show that disability claims due to mental and behavioural disorders has risen from 28% of the total claims submitted in 1997, to 37% in 2003 and is expected to continue to rise (Personnel Today magazine 2005). The subject of stress is appearing more often in both the popular press and professional publications. O’Driscoll et al refer to the work offset and Schuler who suggest that there are four main reason for this: â€Å"concern for individual employee health†¦the financial impact on organisations†¦organisational effectiveness and legal obligations on employers to provide safe and healthy work environments† (O’Driscollet al 2002 pg 188). The question remains as to how organisations are monitoring, reducing and managing the stress experienced by their employees and how they can improve in these areas. Literature Review Stress is not a new phenomenon. It was first identified in 1910 by Sir William Osler who identified that some patients appeared to be under strain during medical treatment. In was not until 1936 that a specific definition of stress as a reaction to a demand on a person was reported by Selly (O’Driscoll et al 2002). A major period of research was in the1950s, when Lazarus et al examined the effects of stress on work performance. McGrath noted that stress is due to â€Å"environmental demands exceeding a person’s resources and capacity, when the outcomes are important for the person† (cited in O’Driscoll et al 2002 pg 190) and French et al formalised the role of the environment in stress by saying that â€Å"strain can result from the mismatch between the person and the environment on dimensions important to the well-being of the individual† (cited in O’Driscoll et al 2002 pg 190). Lazarus continued his work to examine the three phases of cognitive appraisal of stress. He identified that these are primary – the initial reaction to a risk, secondary the assessment of how to overcome the source and reappraisal judging whether or not the reaction to the source of stress was successful (cited in O’Driscoll et al 2002). This work was important as it initiated more investigations into coping mechanisms. Behr and Franz’s work differentiated between the concept of stressors as â€Å"the environmental stimulus or event† and strains â€Å"the person’s response to the stimulus or event† (cited in O’Driscoll et al 2002 pg192) and this differentiation became and has remained important when looking at how to reduce stress in the workplace (Fontana 1989). It is recognised that stress is a natural aspect of life, but also that work-related stress is becoming global in nature and affects both manual and professional staff in industrialised and developing countries. The University of Manchester Institute of Science and Technology have measured certain jobs as being prone to more than 6 one stress scale rating of 1 to 10. These include miner, police officer and prison officer (Health and Safety Executive 2004). The National Institute for Occupational Safety and Health (NIOSH) is the American equivalent of the UK’s Health and Safety Executive. NIOSH is a Federal agency responsible for â€Å"conducting research and making recommendations for the prevention of work-related illness and injury†(Saunter et al 1999). Their report, publication number 99-101, cites three statistics to illustrate the problem of work-related stress in the USA. Northwester National Life found that work is the main stressor for a quarter of people, Princeton Survey Research Associates report that three quarters of workers think there is more stress at work than the previous generation experienced and St Paul Fire and Marine Insurance found that health complaints are much more likely to be duet factors associated with work than with family or financial problems(Saunter et al 1999). This leads us to determine the exact nature of stress. Fontana makes the point that it is not so much â€Å"the events that determine whether we’re stressed or not, as our reaction to them†(Fontana 1989 pp. 3). He goes on to call individual’s reaction to potentially stressful situations as a result of their cognitive appraisal of the situation i.e. what one person sees as being stressful, someone else will not. He cites the philosopher, Epictetus, who said â€Å"men are not disquieted by things themselves, but by their idea if things† (Fontana 1989 pg. 63). The Health and Safety Executive echo this view in defining stress as â€Å"the adverse reaction people have to excessive pressure or other types of demand placed on them† (Sautà © ret al 1999). Similarly, the European Commission’s definition is: â€Å"the emotional, cognitive, behavioural and psychological reaction to aversive and noxious aspects of work, work environments and work organisations. It is a state characterised by high levels of arousal and stress and often by feelings of not coping† (Health and Safety Executive 2004). Selly noted that stress is not always a detrimental emotion. He defined the difference between â€Å"eustress†, which is seen as positive, motivating and challenging circumstances, which give people an opportunity to stretch themselves and achieve self-satisfaction, and â€Å"distress†, which is where people cannot cope (cited in Foot et al1999). Within the human resources professional publications, it is frequently cited that there is no actual definition of stress or its symptoms as it is not a recognised medical term (Personnel Today magazine 2005).However, several writers have described the body’s reaction to stress and the effects it has. Fontana defines stress as the demand on the adaptive capacity of the body and mind and highlights that too little of this demand leads to boredom and under stimulation, whereas too much results in being overstretched and overwhelmed. When faced with a challenge, the natural reaction of the body is that of fight or flight – either standing the ground and confronting the source of the challenge or by strategically withdrawing. This fight or flight reaction is meant to be a short term, immediate reaction to perceived danger as a method of survival. If its allowed to continue, it can have an adverse effect. As Fontana points out, â€Å"our modern society doesn’t usually allow us physically to fight or run away when we face stressors so that we are allowed to relax. We remain in a state of preparedness for action which we aren’t permitted to take† (Fontana 1989 pp. 6). The body’s responses to stress can be divided into four categories. Firstly, several chemicals are released into the bloodstream including adrenalin, no radelin, thyroid hormones and cholesterol. These stimulate the body through increasing the reflex rate and increasing the blood supply and blood sugar levels to increase the metabolism. However, if this increase in metabolism is not dissipated through physical activity, it can increase the likelihood of heart disease, strokes and kidney disease and aggravate diabetes (Fontana 1989). A racing metabolism can lead to tiredness and exhaustion. The second response is the redirection of blood from those organs which can cope with this forth short term, such as the skin and the stomach, to the air passages in the lungs to increase the aeration of the blood to feed the muscles. Again, if this continues over an extended period of time it can resulting digestive problems, bouts of unconsciousness and malfunctions of the body’s natural temperature control mechanism. The third reaction is an increase in concentration abilities. This is caused by the release of endorphins and cortisone which lowers the body’s natural immunity system and decreases the body’s sensitivity to pain. Again, over the long term, this can result in increased susceptibility to infection, ulcers and extreme allergies. Finally, because the blood thickens to accelerate the clotting process in the case of injury, it also becomes more difficult to move round the body, putting pressure on the heart and possibly leading to heart disease and str okes (Fontana 1989). The phenomenon of â€Å"burn out† is described by Malachi as the state where â€Å"emotional exhaustion, depersonalisation of others in the work context, and feelings of low personal accomplishment on the job† lead to an inability to function in the work environment (cited in O’Driscoll teal 2002 pg. 202) and is seen as the end result of unchecked stress. The causes of stress may come from several sources. Work is seen by many as being a primary source. General organisational problems include insufficient or poorly communicated process and procedures, unclear roles and responsibilities and a lack of basic tools and facilities. A lack of support functions which are often viewed as non-essential, not only increases the workload of individuals who have to do more in their day-to-day activities, but can also lead to feelings of worthlessness. The increased tendency to long or unsociable hours can not only affect the body’s natural circadian rhythm, but can make it difficult to establish and maintain those things which people find help to diffuse their stress e.g. relationships and hobbies. Lack of prospects in apposition can be stressful, although, as will be discussed later, thesis not the case for everyone. A lack of job security is seen as an initiator of stress and becomes particularly significant during a time of change when other stressor may be encountered such as having to alter established work routines and methods. Apart from these general organisational problems, there are a whole host of specific conditions which lead to high levels of stress (Fontana 1989). NIOSH summarise these as: â€Å"the design of tasks, management style, interpersonal relationships, work roles, career concerns and environmental conditions† (cited in Saunter et al 1999). NIOSH relate a list of eighteen work-related areas that can produce stress (cited in Saunter teal 1999). These are referred to in more depth later in the report. What also needs to be taken into account are the sources of stress outside the workplace which lead to the symptoms being displayed whilst artwork. These include domestic problems and also more deeply seated psychological issues such as obsessionality, sensation seeking and over-identification (Fontana 1989). It has been suggested that certain personality types are more susceptible to stress. Commonly used is the distinction between Type And Type B people, as initially defined by Cooper and Bram well (cited in O’Driscoll et al 2002). Fontana describes this distinction impersonality types as being generally accepted by psychologists and medical doctors. A Type A person displays the characteristics of competitiveness, impatience and inflexibility. They work better when given tough deadlines and will tend to take a leadership role. They set themselves high standards to achieve and our highly self-critical if they don’t achieve them. Although Fontana does not provide details, he claims that Type A people are more likely to develop heart disease and high blood pressure. He goes on to suggest that Type A people are more likely to be susceptible to stress as they are highly competitive and â€Å"mobilised almost permanently for action† (Fontana 1989 pg. 72). Other writers, Gangster and Schaubroeck 1991, Haskins, Baglioni and Cooper1990 and Froggatt and Cotton, all cited in O’Driscoll et al 2002,debate whether Type A people are subject to increased stress because they put themselves in more situations that can be deemed as being stressful because of their competitive nature, or that they are more likely to experience stress in any given situation NIOSH report that whilst some employers believe that remain competitive in the economy, organisations need to exert pressure on their employees to maximise productivity and reduce costs, research shows that organisational performance is adversely impacted by th e increase absenteeism, error rates and poor motivation. Similarly, they have found that those organisations that incorporate policies that encourage good health in employees showed a corresponding healthiness in their competitiveness in the economy (cited in Saunter et al 1999). This differentiation as to the relative importance of environmental factors over personality traits has remained an important factor in stress research and, consequently, the approaches to managing stress in the workplace. Ivancevich et al suggest three approaches to managing organisational stress. These are: â€Å"reduce the number or intensity of stressors experienced by employees, help employees modify their appraisal of the stressfulness of the situation or help employees in coping more effectively with stressors and their consequences† (cited in O’Driscoll et al 2002 pg 213). Kahn and Bossier, 1992, identified that the majority of action taken in relation to stress occurred at the second level i.e. involved in changing the way people viewed stressful situations through training and employee assistance programmes (EAPs),rather than trying to remove the actual source of the strain (cited in O’Driscoll et al 2002 pg 213). O’Driscoll (2002) argues that the evidence for the effectiveness of these programmes is limited and that there are questionable benefits to training employees to be able to cope with poor working conditions or practices. Despite this, NIOSH report that nearly half of large companies in the United Sates offer stress management training to their employees, usually involving such topics as time management and relaxation techniques. They point out that these types of interventions have only a short-term effect on the symptoms of stress as well as emphasising the need to alleviate the root causes of the stress (cited in Saunter et al 1999). Elkin and Rosh have put forward a number of actions that could be taken to resolve the stress at source. These include task redesign, allowing flexible work patterns, empowerment of employees and reviewing reward systems to ensure they are equitable. Evaluations of these interventions are reported by O’Driscoll as being positive, but he goes on to emphasise that their use has been limited (O’Driscoll et al2002). Burke noted that the â€Å"removal or reduction of stressors is the most direct way to reduce stress since it deals with the source† (Burke1993 pg. 85). Whilst he does concede that â€Å"these approaches may entail immediate costs for the organisation†, he also notes that â€Å"these will be offset by long-term benefits not only for individual employees but also the organisation as a whole† (Burke 1993 pg. 85). NIOSH recommends combined approach, as even if the causes of stress for the majority of employees were removed, because of individual appraisal of stressors, it would be impossible to remove them all. They also emphasise the need for the size and nature of the organisation to be taken into consideration, as what is possible and desirable for a large multinational may not be appropriate or practical for a small enterprise (cited in Saunter et al 1999). NIOSH identify that the three main factors required for an individual to be able to â€Å"reduce the effects of stressful work conditions† are: â€Å"balance between work and family or personal life, a support network of friends and co-workers and a relaxed and positive outlook† (cited insurer et al 1999). They also advocate a basic programme to initiate actress prevention programme. This involves awareness building for all employees, securing the support and commitment of the senior management team, seeking an utilising employee input to all areas of the programme and ensuring the technical skills of stress management are incorporated through training specific employees of using the resources of consultants. They see employee involvement as being particularly useful when looking at the job design causes of stress and the employee have first-hand knowledge of the tasks (cited in Saunter et al 1999). The Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations of 1999 made employers legally bound to undertake risk assessments in the workplace to identify the potential hazards and to take measures to reduce them. Within the definition of potential hazards was stress. As there remained some confusion as tithe nature and causes of stress, the HSE developed a series of standards to be used by employers to identify and manage the key causes of stress at work. These are: â€Å"the demands made on employees, the level of control employees have over their work, the support employees receive from managers and colleagues, the organisational policies in place, the clarity of the employees role within the organisation, the nature of relationships at work and the way that change is managed†(ACAS 2004). In the second half of the last century, a common problem for businesses was the amount of absence from work due to no specific back pain. As it’s difficult to prove that someone is not suffering from back pain, concerns existed as to how it could be controlled. It is suggested that, not only may work-related stress take this position as the main cause of absence from work, but also that the two conditions are related. Occupational Health magazine has reported the findings of research which indicates that musculo skeletal disorders (MSDs) are one of the most common symptoms of stress (Occupational Health 2004). It is suggested that the rise in incapacity benefit claims related to mental or behavioural problems is directly linked to the decrease in claims for back problems and this is due to doctors being more likely to diagnose mental problems as they have less of a stigma than previously for patients. It is therefore possible, that there has been no actual increase in the amount of stress related illness, rather that it is now called that whereas previously people reported one of the symptom of stress which was back pain (Personnel Today magazine 2005). The difficulties in determining whether a reported illness is merely symptom of the deeper underlying problem of stress leads to questions being raised as to amount of stress experienced by today’s workers. Charlesworth (1984) suggests that â€Å"as many as 75% of all medical complaints are stress related† in the United States. Methodolgy The questionnaire was divided into two parts. The first section was asked only of those in senior management positions such as general managers and personnel managers. This was done to determine organisational policies, procedures and measurement of stress. The second set of questions was asked of everybody and included the senior managers so that the effects of stress on them could also be measured. The questionnaire was sent out to variety of business types including catering, production and financial services. The objective was to gain an overall view of the effects of stress on businesses, not to concentrate on those industries which have been classed as particularly stressful as this would have given a distorted view. A limitation of this approach is noted however, as being that some of the respondents indicated low levels of stress or no stress at all and may have therefore been unable to answer all the questions from personal experience. The main objective of the questionnaire was to collect information on the effects of stress in the workplace, the cost of stress and the benefits of a stress free environment. The questionnaire included admixture of quantitative questions to determine factual information and qualitative questions to collect opinions. As the research did not want to suggest answers to the respondents, all the questions were asked aspen questions. Providing multiple-choice answers may have had detrimental effects on the replies received, as it would provide options the respondent may not have considered. However, it is accepted that there may have been an effect in that people did not realise that point was relevant. For example, in the question regarding the symptoms of stress, the respondents might not consider backache unless it was suggested to them. Two exceptions to this were question nine in the manager’s questionnaire and question eight in the general questionnaire which examined the respondents views on the sources of work-related stress given by NIOSH (cited in Salter et al 1999). The replies given to all the other questions were then categorised byte writer. When collating the replies on managing stress, the guidelines set out by the Health and Safety Executive were used and the writer determined which category the answer came under (demands, support, control, policies, role and change). It is accepted that this was a potential weakness in this part of the questionnaire as it was based on the writer’s opinion. The questionnaire was distributed in a postal format to non-senior managers following personal visits to the organisations to conduct separate survey with the senior managers and to gain their consent. Whilst this method has benefits in that respondents would be more likely to be honest as the replies were anonymous (except for those in specific management positions), there are also drawbacks in that a low response rate was expected. To overcome this, the number of questionnaires sent out allowed a population sample of one hundred tube expected with a return rate of 20%. The actual number returned was seventy-five. The questionnaire was conducted on a face-to-face basis for the management roles, as it was important that their questionnaires were returned to provide important information as to policies and procedures. This resulted in a 100% return rate of management surveys. The responses from the general questionnaire were subdivided into those from management and non-management with the supervisors being defined as managers. This allowed better analysis of the results. Where appropriate, it is indicated whether the respondents were manual workers, office based and/or customer facing as this is seen as being relevant to the research. As stated earlier, as the purpose of the research was not to determine which job sectors are more stressful, the results do not differentiate between organisations. Questionaire Managers 1. What do you understand by the word â€Å"stress†? Answer Number of respondents Percentage of respondents An inability to cope with something that causes panic 4 31 Anxiety 5 38 Fear of failure or not being able to continue 7 54 Depression 2 15 When you have too much to do and not enough time or resources to do it 8 62 When you cannot remain rationale about a situation 2 15 Losing control 1 8 Don’t know 0 0 2. What causes stress? Answer Number of respondents % of respondents Too much to do and not enough time to do it 6 46 Different things for different people 4 31 Don’t know 2 15 Other 1 8 3. What would indicate to you that an employee is suffering from work related stress? Answer Number of respondents Percentage of respondents Through being absent and giving stress as the cause 10 77 They would submit a grievance 1 8 They would tell their manager 1 8 Other 0 0 Don’t know 1 8 4. Do you or your organisation, actively measure stress levels amongst your employees, and if yes, how? Answer Number of respondents Percept of respondents Absenteeism reported as due to stress 10 77 Performance measures 1 8 Combination of these 1 8 Do not actively measure 1 8 5. How do you evaluate the success of any interventions to reduce stress? Answer Number of respondents Percentage of respondents Look for a reduction in absenteeism with stress given as the reason 12 92 Don’t measure 0 0 Staff surveys 1 8 Don’t know 0 0 6. Where is the emphasis of your efforts to manage stress Answer Number of respondents Percentage of respondents Reducing or eliminating the causes of stress 1 8 Helping employees to modify their appraisal of the stressfulness of situations 0 0 Helping employees in coping more effectively with stressors and their consequences 2 15 Managing attendance issues 8 60 None of these 0 0 No effort 0 0 Don’t know 2 15 7. How do you balance people’s needs for challenge and achievement under pressure with ensuring they are able to cope? Answer Number of respondents Percentage of respondents By setting realistic targets 9 69 By allowing people to work at a rate they feel comfortable with 0 0 By asking them 0 0 By identifying when stress occurs and reducing it 2 15 Bu setting consistent expectations 2 15 Other 0 0 Don’t know 0 0 8. What do you feel are the main causes of stress in life in general? Answer Number of respondents Percentage of respondents Financial problems 10 77 Relationship problems 6 46 Peer pressure 2 15 Work 3 25 Traffic 7 54 Concerns over the environment 3 25 Concerns over politics 4 30 Concerns over war or terrorist attacks 4 30 Concerns over family members 9 75 Don’t know 0 0 9. Which of the following factors do you believe cause stress to your employees in your workplace? Answer Number of respondents Percentage of respondents Workload – too much or not enough 2 15 Pace/variety/meaningfulness of work 6 46 Autonomy 2 15 Shift work/hours of work 3 23 Physical environment (noise/air quality etc.) 2 15 Isolation at the workplace (e.g. working alone) 0 0 Role conflict 0 0 Role ambiguity 0 0 Level of responsibility 0 0 Under/over promotion 0 0 Job security 0 0 Supervisors 0 0 Co-workers 0 0 Subordinates 0 0 Threat of violence 0 0 Participation in decision making 0 0 Management style 0 0 Communication patterns 0 0 None of these 0 0 10. What are your legal obligations in terms of identifying and managing work-related stress? Answer Number of respondents Percentage of respondents There aren’t any 7 54 Comes under HASAW Act 2 15 Have to complete risk assessments which includes assessing possible sources of risk 1 8 Other 0 0 Don’t know 3 23 11. What are the HSE standards that organisations should use to identify and manage stress? Answer Number of respondents Percentage of respondents Don’t know 13 100 Could name all six 0 0 Could name five 0 0 Could name four 0 0 Could name three 0 0 Could name two 0 0 Could name one 0 0 12. What actions do you take under each of the HSE standards: Answer Number of respondents Percentage of respondents Demands 7 54 Support 6 46 Control 4 31 Policies 7 54 Role 0 0 Change 5 38 Other 0 0 Don’t know 0 0 a. demands – ensuring employees do not become overloaded and unable to cope with the amount of work they are asked to do (job design, flexible hours and training) b. support – management style and degree of intervention c. control – allowing employees to have input into how they complete their tasks d. relationships – personnel policies on grievance, poor performance etc. e. role induction, objectives f. change – managing change 13. How would one of your employees alert management if they were experiencing work-related stress? Answer Number of respondents Percentage of respondents Through grievance procedure 8 62 During appraisal 7 54 Through formal representatives e.g. union of employee consultative committee 4 31 Would just say 0 0 Don’t know 0 0 Other 0 0 14. What are the symptoms of stress? Answer Number of respondents Percentage of respondents Being absent from work 4 31 Panicking 4 31 Nervousness 2 15 Heart problems 1 8 Crying 7 54 Alcohol and drug use 6 46 Accidents in the workplace 1 8 Don’t know 0 0 Other 15. What is the absence rate in your organisation? Answer Number of respondents Percentage of respondents 0 – 2% 7 69 2 – 4% 5 8 4 – 6% 0 8 6 8% 1 15 Don’t know 0 0 16. What percentage of this absence level is due to stress related illnesses? Answer Number of respondents Percentage of respondents Less than 10% 9 69 More than 10% but less than 30% 1 8 More than 30% but less than 50% 1 8 More than 50% but less than 75% 2 15 More than 75% 0 0 Don’t know 8 62 17. What is the financial impact of stress in your workplace? Answer Number of respondents Percentage of respondents Calculated the same as any absence from work 13 100 Don’t measure 0 0 Don’t know 0 0 18. What do you include when you measure the financial impact of stress which you do not include when measuring the cost of other reasons for absenteeism: Answer Number of respondents Percentage of respondents Reduced productivity 0 0 Employee turnover 0 0 Absenteeism 0 0 Medical costs 0 0 Recruitment 0 0 Use of temporary staff 0 0 Retraining costs 0 0 Loss of production 0 0 Poor customer service 0 0 None 13 100 19. Which level of employee do you feel is more susceptible to stress in your organisation? Answer Number of respondents Percentage of respondents Senior managers only 0 0 Blue collar workers only 3 23 Middle managers only 0 0 All management levels 8 62 Everyone is equally susceptible 2 15 Don’t know 0 0 20. What type of